Customer Satisfaction

1. Can you find the information you are looking for on the MICROSENS website?

Yes

What information are you missing?

2. How competent do you feel we are in advising you? Please move the slider to the desired position (1 = very dissatisfied, 10 = very satisfied):

What can we improve?

3. Please rate our response time with regard to your enquiries (e.g. inquiry, support, RMA?) Please move the slider to the desired position (1 = very dissatisfied, 10 = very satisfied):

What can we improve?

4. Please rate the quality of the products we supply? Please move the slider to the desired position (1 = very dissatisfied, 10 = very satisfied):

What would you like to see?

5. Please rate the commissioning of the product in terms of "documentation"? Please move the slider to the desired position (1 = very dissatisfied, 10 = very satisfied):

What would you like to see?

6. Have you been informed about or are you using the following optional services?

Customised configuration

Customised labeling

Customer/Partner training

Customisation

No, I was not informed

No, I have not taken advantage of it

7. Would you buy MICROSENS products again (or recommend us)?

Yes

8. Where can we improve? Please tick the appropriate box:

Please specify your requirements:

How satisfied are you with our presence on site?

What can we improve?

Customer satisfaction analysis survey Purpose, form and scope of data collection and processing: We would like to inform you that your personal data will be collected and processed as part of our customer satisfaction analysis. The purpose of this data collection is to obtain your feedback on our products and services and to continuously improve our services. Please note - we evaluate your data in a personalised manner for internal analysis purposes in order to improve our products and services. The data relating to customer satisfaction is stored for as long as it is required for analysis purposes, for a maximum of 12 months. Beyond this, your data will only be available to us in anonymised form. The data collection is based on information provided by you and collected during your participation in this survey. The data is processed on the basis of your consent. The legal basis in this regard is Art. 6 para. 1 lit. a GDPR. You have the right to withdraw your consent or object to the storage of your data at any time. In the event of an objection or cancellation, your data will be deleted. Further information on the processing of your data can be found in point 10 of our Data privacy.

Data privacy*

I accept the privacy policy.